Support Desk

CiiRUS has a full service & support team to answer your every need. Our team is well versed in all aspects of the system, from initial setup to owner accounting. If you have a quick question, or have encountered a technical error, please don't hesitate to reach out to our team. The best method to submit a question or report an error, is by submitting a ticket. With the use of our ticketing system, your question is tracked and can be escalated to the correct department if needed. We strive to provide a complete and accurate response within one business day.

How to Submit a Ticket

To submit a ticket, please click here.

Please fill out the form with all of the relevant information, and if applicable, please provide screenshots and the necessary steps, as this can help the team really investigate your question or issue.

After submitting a ticket, an email will be sent with the ticket number and confirmation that the ticket was received. Please allow up to one business day for a response.